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Frequently Asked Questions - EarthShots
For additional information, please see the Mountain High Maps Online User Guide.


Q: I cannot drag and drop between the browser and my application.

A: This is generally a question of memory available to move the EarthShots images between browser catalog and the application - these images can be very large - as much as 14 Mbytes for the JPEG images. A way to test this is to drag and drop a smaller image. If the drag and drop works for smaller file size images then it is a memory problem; if the drag and drop does not work, the application is probably not supported for drag and drop. Place modules are included for Photoshop, Quark Xpress, PageMaker, Painter, FreeHand, Illustrator, Premiere, MS Word - others may have been added as they became available. A further word of caution - the drag and drop operation with large files may take a lengthy period of time.


Q: In Windows, I can't start the Browser - I can access the EarthShots icon but the Catalog Browser will not start.

A: You may need to update your BWCC.DLL file to a more current version, dated at least 1994 or 1995. You can download the latest version (file size 50 Kb), it will unzip into a temporary directory, then you can place it in your \WINDOWS\SYSTEM sub-directory.


Q: How can I get Adobe PageMaker to display an image instead of a grey box?


Q: I can't find the appropriate frontiers files to edit the EarthShots maps.

A: Select the TIFF Masks folder or TIFF directory on the MHM Frontiers 2 disc, select 6 WORLD, then use 604GAL in Windows or 6.04 WORLD(Gall) on Macintosh. Under Windows the masks are coded with a letter in the eighth position as follows. C: Coastlines, D: Borders, E: Borders and Coastlines, G: Gratitudes (Longitude and Latitude), L: Location of cities, M: Ocean/Water mask, R: Rivers, S: Shadow effect mask, V: Vignettes effect mask. 604CNTRY - All country masks (174 countries). In Macintosh the file masks are self explanatory.


If your question or product is not listed, commmunicate by email with a technical specialist:

Macintosh Questions  |   Windows Questions


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